For GIKO, “exceptional” means a service including personal contacts during every stage of a contract or a project, technical support including assistance provided by phone or customer visits on-site, support during all development and implementation stages: from project planning at the customer’s site to typographic consultation services.
The internal sales staff is perfectly aware of the fact that sometimes time is running short between a customer enquiry and the processing of an order. As part of a medium-scale company, GIKO’s internal sales force is used to deal very quickly with orders while applying the necessary accuracy and diligence. Therefore, GIKO makes a point of having always the adequate human resources. Moreover, GIKO’s 24 hours hotline provides for reliable support even after an order has been placed.